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WELCOME TO HOTEL FENNO! |
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Hotel Rules
* Bookings
Bookings which are made by a customer are binding between the customer and the hotel after the hotel or a booking centre has confirmed the reservation. An agreement can be made by e-mail, phone, fax or letter. Reservations which are made by phone are already confirmed. Please note that the booking is not confirmed by the hotel until You receive a confirmation.
* Arrival
Check-in starts at 15.00 (3 pm). When the customer checks in, all the personal
information must be provided that is required by law or needed for the operation of the hotel.
We will hold the room for customers until 18.00 (6 pm) if we have not been informed about a later time of arrival. That is why it is important that You inform us on the day of arrival if You will be arriving later than 18.00 (6 pm). The hotel has the right to cancel the reservation after 18.00 (6 pm) if the customer has not arrived and has not informed the hotel about late arrival.
* Cancellation and no show
The agreement between both parties is binding (also for e.g. conference room, accommodation, food).
If the hotel has incurred special expenses in connection with the booking, the customer must pay these expenses in their entirety.
The customer does not need to pay any refund if a cancellation is made earlier than 18.00 (6 pm), 24 hours prior to arrival. If a cancellation is made later than this, the hotel has the right to charge 1 night’s accommodation if it is unable to sell the room to another customer.
If either the hotel or the customer due to force majeure cannot fulfil the liabilities, the agreement may be broken without any extra costs.
For groups, conference or meal bookings will we decide in each case separately regarding the confirmation day and latest possible cancellation day.
* Relocating a customer
In the exceptional case of the hotel not being able to provide the booked room for the customer, the hotel will do its best to find other similar accommodation without any extra cost for the customer.
* Check-out
Check out is at 12.00 or earlier. The customer ha to return the room keys to the reception and pay the room bill.
* Cleaning the hotel
If a customer stays more than one night, we clean the rooms every day (empty waste baskets, make beds, dust and vacuum / wash floor and change towels if needed). If the customer has a lot of belongings in the room, housekeeping staff do what they can.
If the customer has booked a Holiday package, housekeeping will only empty waste baskets every day and otherwise clean only if necessary.
* Staying in the hotel
The customers need to observe good manners when staying at the hotel. Customers should also respect other hotel guests and follow all the rules of the hotel.
The customer is liable to pay an indemnity charge if they have broken or damaged the hotel’s property. If customers smoke in the room, the hotel will charge a penalty fee of 60 euro by invoice.
* Pets
The customers should inform us if they plan to bring a pet to the hotel. We do not allow pets in the hotel, but Hostel Vaasa is located in the same facilities and they have rooms for pets. Hostel Vaasa charges 10 euros for pets (extra cleaning).
Pets’ faeces must to be picked up and put into a waste basket immediately. We provide special bags in reception if needed.
All pets need to be quiet in the room without disturbing other customers.
In the summer time, it is really hot in the rooms, so please leave the window open so that Your pet will be comfortable. Also remember to leave a bowl of water for Your pet. Pets should not be left alone in the room for a long time.
If You stay more than one night, the room will not be cleaned (because a pet is present). If You need anything, e.g. bathroom supplies, please ask reception.
Pets are not allowed in the reception or in other indoor areas of the hotel.
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